Customer Success Officer - DE Speaking (Internship)

Brussels, Belgium

The company

Everyday, 35% of distributed water is lost in homes, buildings and infrastructures. Shayp is a fast scaling tech startup that helps private and public organisations drive down water consumption and generate savings by better addressing leakages and discrepancies in their buildings.

We’re looking for passionate people who are looking for purpose in their work and a steep learning curve with 3 digit growth figures!

As a Customer Success Officer, you will be a key member of our team to build a strong relationship through onboarding and follow-up with customers, tackling their issues and gathering their feedback. You’re not completely familiar with the job? Don’t worry, you will be quickly brought up to speed.

Your mission

Willing to improve our customer experience? Willing to truly help our customers and reduce their water footprint? We need a person that can listen to our customers, evaluate their satisfaction, and summarize it to help Shayp become better and more efficient.

To stay alongside the client during his whole journey within Shayp. From the first pilot to the full roll-out of a complete portfolio of building, you're a key contact person for the customer to support their successful journey.

What you’ll be getting up to:

  • Be the first point of contact for our customers requiring support using Shayp to provide services to their audit and accounting clients

  • Support customer training in the use of Shayp to provide effective and efficient audit and accounting services

  • Maintain our Customer Relationship Management (CRM) system to record new customer leads and opportunities

  • Identify opportunities for process improvement and automation projects

  • Identify opportunities for new features or customer training initiatives

  • Use internal tools to track activity and update our CRM with relevant information for our Account Executives

  • Use your good-natured wit and charm to build relationships, break through the noise, and engage prospects

  • Provide early access to new features to selected customers to gather their feedback on our developments and summarize it for the technical teams

  • Improving communication and documentation material (testimonials, case studies, manuals, etc…)

Your profile

You will work closely with the executive team, who will accompany you the whole process. Your Holy Grail will be to reach 100% customer satisfaction.

We’re looking for people who...

  • Have a positive attitude and are passionate about helping customers be successful

  • Are naturally curious, love learning, and wish to build a career in tech

  • Are driven, self-motivated, result oriented, and have a fantastic work ethic

  • Have a keen desire to continually develop and grow their skills

  • Excellent verbal and communication skills, is not shy to pick up the phone and can sound jovial

  • Speak fluently German and English

  • Are masters of efficiency, are highly organized, and love using technology to get things done quickly

  • Are self starters who thrive in a fast-paced and dynamic environment

  • Have a business, sales, or customer service background

Bonus Points for candidates who have...

  • Worked in a customer facing position; yes, we really want to hear about your time as a waiter / waitress, tending bar or in retail

  • Worked in a startup or started your own business/project; even if it crashed and burned, we want to hear about what you learned from the experience

  • Personal ambitions, whether it be winning a world class League of Legends championship or becoming a certified yoga instructor; we want people who will add their interests and experience to our thriving culture

The Details

This is a full-time role with flexible hours. We’re passionate about our people and our culture - we do everything we can to make sure we have an inclusive environment for all and are focused on taking care of each other.

On top of flexible hours, remote working and an exciting startup environment, we’re offering a competitive compensation of salary and benefits.

When and where

  • We are based in Brussels (authorization to work in UE is a prerequisite) - flexible home-working

  • Start ASAP

What you’ll get

  • A chill and goal-oriented atmosphere in Brussels

  • Working with an amazing team of professionals

  • Coaching, empowerment and hands-on experience

  • The opportunity to leave make the difference as part of our growing team

The recruitment process

  • .Screening interview

  • Fit interview with the manager

  • Case Study interview 

  • Decision

Shayp is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you think you have what it takes to thrive here, we want you!